Customer Experience Associate with English Day Shift

Customer Experience Associate with English (Day Shift) Sofia, Bulgaria Customer Care – Customer Experience / Full-time / On-site apply for this job Join the Future of Prediction Markets.  OG.com is a fast-growing, CFTC-regulated prediction platform powered by Crypto.com technology. We are go-to platform for trading sports, culture, politics, and more. We turn real-world events into dynamic markets, giving users a smarter, more engaging way to participate in the moments shaping headlines. About the Role We’re looking for energetic Customer Experience Associate to be the friendly face and voice of OG.com. You’ll support users navigating our platform, help them trade with confidence, and play a key role in delivering exceptional experiences during rapid growth. Responsibilities Manages incoming contacts from existing or potential customers. Initiates outbound contacts to existing or potential customers. Identifies and assesses customers’ needs to achieve satisfaction. Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution. Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers. Meets personal/team targets. Maintains customer records by updating account information. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information if required. Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission. Contributes to team effort by accomplishing related results as needed. Works with their line manager and all respective functions to ensure proper customer service is being delivered. Handles changes. Goes the extra mile to engage customers. Requirements High School Diploma (or equivalent). Prior experience in a relevant customer support or customer-facing role. Experience in sports or prediction markets would be considered a plus. Exceptional written and verbal communication skills in English. Excellent computer literacy and comfort adapting to new software and tools. Excellent communicator with strong empathy and problem-solving skills. Comfortable working in a fast-paced, dynamic environment. Strong analytical skills with the ability to think on your feet, make sound decisions, and solve problems efficiently. Highly organized with the ability to work independently while remaining a collaborative, reliable team player. High integrity, discretion, and a strong sense of initiative and perseverance. A respectful mindset that values the personal dignity and rights of every employee and customer. A genuine motivation for the role and a strong interest in the financial technologies (FinTech) and services field. #LI-Onsite Are you ready to kickstart your future with us?      Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.       Benefits   Competitive salary  Medical insurance package with extended coverage to dependents  Attractive annual leave entitlement including: birthday, work anniversary Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.   Work Perks: crypto.com visa card provided upon joining        About OG.com:   OG.com is a fast-growing, CFTC-regulated prediction platform powered by Crypto.co...