Collections Associate

About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! Forbes Top 50 Blockchain Companies Figure Series D Announcement About the Role As a Collections Associate, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts. You will work closely with borrowers to establish payment plans, answer inquiries, and provide assistance in bringing accounts up to date. Your objective is to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations. What You’ll Do Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence. Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication. Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies. Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances. Address inquiries from borrowers regarding their accounts, payment history, and related matters. Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations. Document all interactions with borrowers, including details of conversations, agreements, and any promised payments. Update and maintain accurate records of accounts, payments, and communication history. Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act). Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management. What We Look For 1-2 years of experience with in-house collections (0-60 day delinquency preferred). Previous experience in mortgage, financial services or banking is a plus. Strong communication and negotiation skills. Familiarity with debt collection laws and regulations. Ability to handle difficult conversations and maintain composure under pressure. Proficient in using computer systems, databases, G Suite, and relevant software. Able to commute to our Charlotte, NC office on a hybrid basis A quick and flexible learning > A positive and problem-solving approach to customer service. Excellent communication and relationship-building capabilities. Ability to instill trust and rapport with customers. Strong organizational and prioritization skills. Flexibility and adaptability to ongoing refinements in process and structure. Benefits To You Competitive salary and growth opportunities Performance-based bonus structure Equity stock options package Employer-funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents Employer-funded life and disability insurance coverage Company HSA, FSA, Dependent Care, 401k, and commuter be...