Junior Property Operations Associate

Junior Property Operations Associate Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us. About the Role We are seeking a highly motivated and organized Junior Property Operations Associate to join our dynamic team here at Groma, a rapidly growing real estate investment and management start-up. The Property Operations Associate will play a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handling corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organizational, and problem-solving skills. The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing. Corporate Development Assist with the onboarding of new acquisitions to the portfolio Assist with the implementation of policies and procedures across the property operations team Participate in property operations meetings and projects Property Management Field inbound calls, emails, and resident portal requests and inquiries Manage scheduling and follow-up of maintenance tasks across a team of field technicians and third-party contractors Perform on-site property inspections for apartment turnovers and quarterly inspections Perform monthly outstanding balances audit for rent collections Perform monthly billing for completed work orders Complete supply inventory audits quarterly Assist with the move-in and move-out process for residents Leasing Assist with scheduled apartment showings for prospective residents as needed Assist leasing team with inbound showing requests and third-party real estate agent showings Assist with subletting and lease assignment process for current residents Assist in reviewing rental applications for prospective renters Work Schedule A healthy work-life balance is important to our team, but this isn’t your standard 9-5. Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage and 4-day weekends on your “off” weekends. We’ve included a sample schedule below, but more specific details will be provided during the interview process. Week 1 (40 total hours) Week 2 (40 total hours) Week 3 (40 total hours) Week 4 (40 total hours) Saturday OFF 11-7 OFF 11-7 Sunday OFF 11-7 OFF 11-7 Monday 11-7 OFF 11-7 OFF Tuesday 11-7 OFF 11-7 OFF Wednesday 11-7 11-7 11-7 11-7 Thursday 11-7 11-7 11-7 11-7 Friday 11-7 11-7 11-7 11-7 Experience 1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus! Strong computer and Excel skills (Google Suite experience preferred) Excellent communication and interpersonal skills Ability to work independently and...