Member of Product Client Solutions Enablement

Member of Product, Client Solutions & Enablement United States Product – Client Solutions & Enablement / Full-Time - Remote / Remote apply for this job At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.   Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.   The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.  With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot. As a Member of Client Solutions & Enablement on the Product Team, you will be at the forefront of empowering our institutional clients to seamlessly integrate and maximize the value of Anchorage Digital's cutting-edge platform. Your mission is to foster deep partnerships, transforming complex technical challenges into streamlined, effective solutions that drive client success and satisfaction. You will be instrumental in guiding clients through every stage of their journey, from in-depth onboarding and tailored solution design to providing expert technical support and proactive enablement. By leveraging your product and technical expertise and communication prowess, you'll act as a critical bridge between our clients, product, and go-to-market teams, ensuring our offerings perfectly align with their evolving needs and helping to shape our product roadmap. This is your opportunity to redefine how financial institutions leverage digital assets by ensuring unparalleled client integration and adoption. You'll play a pivotal role in building a robust ecosystem where our clients not only understand but fully harness the potential of our platform, setting new standards for client success in the rapidly evolving crypto landscape. Join us in revolutionizing how institutions interact with digital assets, ensuring they thrive at every step of their journey. Below, we define our Factors of Growth & Impact to help Anchorage Villagers measure their impact and articulate feedback, coaching, and the rich learning that happens while exploring, developing, and mastering capabilities within and beyond the Member of Client Solutions & Enablement on the Product Team: Technical Skills: Demonstrate comprehensive knowledge of B2B and B2B2C technical integrations and implementation steps, supporting client needs across a wide range of use cases. Deeply understand the API development process, be knowledgeable about the internal owners and SMEs from a product and engineering perspective, and be able to communicate these to a wide range of clients counterparts. Be able to develop, test, and provide constructive feedback on internal APIs and client workflows across REST, Webhooks, Websockets and FIX APIs. Complexity and Impact of Work: Collaborate across internal stakeholde...