IT Support Specialist

About Figure Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation. In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years.  Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us! Wealthfront Career-Launching Company  Figure Series D Announcement About the Role We’re looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you’ll deliver world-class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations. What You’ll Do Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud-hosted services and systems Complete set-ups for new hires and desk moves Training staff on new technology and assisting with deployment Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction Support in-office and remote users with a variety of technology and software solutions What We Look For 3+ years of technical support experience Ability to work in office 5 days a week, on a rotating nights and weekends schedule Experience troubleshooting common Microsoft and Apple platform software Strong problem solver who takes ownership over resolution Ability to prioritize work with minimal supervision Friendly, concise, and professional communication Ability to thrive in a fast-paced startup environment Flexible schedule (possible evenings, weekends, on-call, or overtime)  This role is NOT remote Salary Compensation Range: $44,000-$55,000 25% annual bonus, paid quarterly Equity stock options package This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. LI-MM1