Manager KYC Operations

Manager, KYC Operations India - Remote Operations – Customer Operations / Full Time / Remote apply for this job Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why? Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we do At MoonPay, we’re building the infrastructure that powers this new financial system. We make it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods like cards, Apple Pay, PayPal, Revolut and Venmo. We provide simple tools to send, receive, and manage stablecoins, so anyone can participate in the crypto economy confidently. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. And we’re committed to doing it right—fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia—because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone—if you believe in building a fairer, more open financial system—we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. Locations Supported 🌍 Bengaluru, India Relocation available: No Work pattern: This role is remote until we have an office set up in Bengaluru. This role requires weekend and shift work, depending on business needs.     About the Opportunity MoonPay is seeking a Manager, KYC Operations to lead the team responsible for customer onboarding, enhanced due diligence (EDD), and ongoing compliance review for customers across MoonPay and its subsidiaries. This is a strategic leadership role at the center of a company-wide KYC program, not just running a queue. You will own the operational foundation of KYC while actively shaping its direction: partnering with Product to drive tooling and automation, working closely with Compliance to translate policy into scalable workflows, and ensuring customer onboarding and lifecycle reviews are best-in-class experiences. You'll manage a team of KYC Analysts and serve as a key escalation point and domain authority for KYC across the organization - including as a direct contributor to team leadership and company executive discussions. This is the right role for a KYC leader who wants meaningful strategic scope, cross-functional influence, and the opportunity to build scalable compliance operations in a fast-growing crypto business.     What You Will Do Manage, develop, and hire (as needed) a team of KYC Operations Analysts, fostering high performance and operational rigor. Set individual and team KPIs; provide regular reporting and insights on the health of KYC Operations. Oversee the end-to-end KYC review process across all MoonPay products, ensuring quality, consistency, and compliance with regulatory requirements and internal policies. Own QA frameworks for the KYC team; monitor output quality and implement corrective actions where needed. Own and continuously improve KYC operational workflows, procedures, and documentation while translating compliance policy into clear, scalable operational processes. Identify and propose improvements to tooling, workflows, and automation, partnering with Product and senior stakeholders to scope, prioritize, and imple...