Sr. Consultant Resident Engineer

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.We are looking for a Senior Consultant/Resident Engineer to join our team. This is a remote U.S. role requiring EST working hours, reporting to the PS Manager within the Professional Services, Public Sector department. You will assist clients in implementing, setting up, and managing their Zscaler solution throughout the project lifecycle. You’ll serve as a technical anchor, ensuring that Zscaler’s cloud-native security platform is integrated seamlessly to meet the unique demands of our customers. What you’ll do (Role Expectations) Assess and recommend the configuration and implementation of Zscaler products and solutions while gathering requirements to develop tailored customer strategies Collaborate with the larger Zscaler Professional Services team to ensure the continued success of fellow team members, the organization, and our customers Integrate with customer cyber/network security teams to provide configuration guidance, best practices, and recommendations for environmental integration Lead testing and troubleshooting efforts, escalating critical issues to Zscaler Support, Engineering, and Cloud Operations as necessary Provide regular status reports for incidents and projects, maintaining a willingness to travel and respond to after-hours Severity 1 issues to meet customer goals Who You Are (Success Profile) You thrive in ambiguity and feel comfortable building the path as you walk it, seeing dynamic environments as an opportunity to build something meaningful. You act like an owner with a bias for action and the dynamic range to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver who runs toward challenges with a laser-focus on finding solutions that deliver the highest impact. You are a high-trust collaborator who is ambitious for the team, embracing a culture of candor and respect to earn trust and accelerate results. You are a learner with a true growth mindset who is obsessed with personal development and performing with a sense of purpose. What We’re Looking for (Minimum Qualifications) This position requires an active US Government Public Trust security clearance. Maintenance of this clearance is a condition of continued employment. 6+ years of experience as a Resident Engineer, Professional Services Consultant, Architect, or Support Engineer Deep familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL Inspection, and authentication systems such as SAML, LDAP, or SCIM Proven experience with systems installation, configuration, and administration o...