Customer Success Engineer

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced Customer Success Engineer to join our Customer Success Engineering team. Reporting to the Senior Manager, Customer Success Engineering, you'll be responsible for: Working collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments Engaging with customers through workshops and provide them technical recommendations on their environment  to increase their Value Realization Presenting at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology Delivering internal technical sessions to Customer Success Managers to help them drive adoption at scale through training and adoption playbooks Working cross functionally with Customer Success, Product, Engineering and Support teams What We're Looking for (Minimum Qualifications) 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer) Ability to frame and simplify content and messaging for various audiences: technical, management, executive Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact Strong written and verbal communication skills in English and Japanese are required, with presentation, communication and meeting management skills What Will Make You Stand Out (Preferred Qualifications) Knowledge of Internet and Routing Protocols, and Internet and Security technologies Knowledge of Authentication and SAML/Identity Provider (IdP) systems Knowledge of Web-based security and network infrastructure solutions, and Traffic Forwarding and Policy Based Routing concepts LI-JK3LI-RemoteAt Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler prou...